Refund policy

Unused and unopened orders purchased from may be returned up to 15 days after you receive your order. Item(s) must be in a "sellable condition" with shrink intact. Cost of the items, minus shipping will be refunded.

Used or opened items in original packaging, with all parts and accessories intact, may be returned up to 15 days after you receive your order. Items must be clean and free of any user damage or defect. Cost of the items, minus shipping and a 20% restocking fee will be refunded.

Depending on your bank, please allow up to two billing cycles for your refund to appear on your statement. Shipping costs and/or duties paid are non-refundable and will not be refunded.

We appreciate you sending back as much of the original packaging as possible. We also ask that you package your return items well so that they are not damaged during the journey. We cannot refund items which were not packaged well enough to survive the trip. We also reserve the right to assess and charge a restocking fee if the product is dirty, wet, or missing any parts.

Once we receive your returned item, we will inspect it to verify any damage and will refund the amount via your original method of payment.

Please note that return shipping costs are the responsibility of the customer. Return shipping labels can be provided upon request, with the cost deducted from your final refund. 

Please note that all sale items are final sale

For any returns, please contact us first at prior to shipping anything back to us. We can't guarantee you'll be eligible for a refund if you ship something back to us without reaching out to us first.

Hot Banana Games guarantees the quality of all our games - if you believe your game is defective, please submit a damage report to us at and we will take care of you. This guarantee does not cover normal wear and tear, nor damage caused by negligence, improper care or accident.